Overview
At Ishaqdatasub, we believe in your right to control your personal data. This policy outlines how you can request deletion and how we handle your data during that process.
How to Request Deletion
1
In-App Deletion: Log into your account → Profile Settings → "Delete Account" → Confirm.
2
Email Request: If you can't access the app, email us from your registered email with subject "Account Deletion Request".
Data That Will Be Deleted
Upon successful deletion, these will be permanently removed:
- Profile Information (Name, Email, Phone)
- Login Credentials & Security Settings
- Wallet linkage & saved preferences
Warning: Account deletion is permanent. You will lose access to any remaining wallet balance and entire transaction history.
Data Retention
Some data may be retained for legal reasons:
- Financial Regulations: Transaction records kept to comply with Nigerian AML laws
- Security & Fraud: Limited data kept temporarily to prevent fraud
Processing Time
Deletion via app is initiated immediately. Email/support requests are processed within 48 to 72 hours after verification.
You will receive a confirmation email once deletion is completed.
Need Help?
Questions about deletion? Contact our Data Protection team: