Account Deletion Policy

Overview

At Ishaqdatasub, we believe in your right to control your personal data. This policy outlines how you can request the deletion of your account and how we handle your data during that process, in compliance with Google Play’s Data Safety requirements.

How to Request Deletion

You can request your account and data deletion through the following methods:

• In-App Deletion: Log into your account, navigate to Profile Settings, and select "Delete Account". Follow the on-screen prompts to confirm.
• Online/Email Request: If you cannot access the app, please email us at support@ishaqdatasub.com.ng from your registered email address with the subject "Account Deletion Request".

Data That Will Be Deleted

Upon a successful deletion request, the following information will be permanently removed from our active servers:

• Your Profile Information (Name, Email, Phone Number).
• Login Credentials and Security Settings.
• Wallet linkage and saved preferences.

Data Retention

While we delete your personal identity information, some data may be retained for the following reasons:

• Financial Regulations: Records of financial transactions (Data/Airtime purchases) must be kept for a minimum period to comply with Nigerian financial and anti-money laundering (AML) laws.
• Security & Fraud: Limited data may be kept temporarily to prevent fraudulent activity or for legitimate legal purposes.

Processing Time

Account deletion requests via the app are initiated immediately. Requests made via email or support channels are typically processed within 48 to 72 hours.

Support

If you have any questions regarding your data or the deletion process, please contact us:

Email: support@ishaqdatasub.com.ng
WhatsApp: +234 701 280 4212
Address: Garki II Abuja Nigeria.